Wednesday, December 25, 2019

Human Resources Management Unit Human Resource Management

BTEC Higher National Diploma In Beauty Therapy Management Unit Human Resource Management Tutor Naeema Kassam Contents Task 1 4 1.1 4 1.2 6 1.3 7 1.4 8 Task 2 15 2.1 15 2.2 16 2.3 19 2.4 20 3.1 21 3.2 28 3.3 31 Task 1 1.1 Human resource management what is it â€Å"The process of hiring and developing employees so that they become more valuable to the organization† (business directory) human resource management is a strategic discipline between power and people it’s working with people who have feelings and emotions and ability to think human resource management covers planning, staffing, development, maintaining effective labour and force relations. â€Å"Human resource management is the new version of personnel management. There is no any watertight difference between human resource management and personnel management. However, there are some differences in the following matters† (accountlearning.blogspot.co.uk) Personnel management is an approach of managing people in the organization. However Human resource management is a modern approach of managing people and their strengths in the organization. Personnel management focuses on personnel administration, employee welfare however Human resource management focuses on development, motivation and maintenance of human resources in the organisations. Personnel Management Human Resource Management Meaning- The aspect of management that is concerned with the work force and their relationship with the entityShow MoreRelatedUNIT 21 HUMAN RESOURCE MANAGEMENT2247 Words   |  9 Pagesï » ¿ CONTENTS PAGE Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1.2 Content page†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.1 L01.1.1 HR and Personnel Management differences†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.2.3 1.2 1.3 Tasks, role and activities of HR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3.4 1.4 Lawful and regulatory requests†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3.4 Lo3 3.1 Motivational theory†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4.5.6 3.2 JOB Evaluation process and payment factors†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6.7 3.3 Varieties of reward systems†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..7.8 3.4 Organisation monitors performance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreAssignment Unit 8 : Human Resource Management Essay913 Words   |  4 PagesWritten Assignment Unit 8 Human Resource Management University of the People Thesis Statement Our writing assignment for the final week of study is to visit, wikipedia.org and write about the topics of, recruitment of personnel, performance appraisals, and training and development. I shall define each of the three topics and also provide some personal insight into my experiences with each of these aspects of Human Resources. I was surprised that the assignment is directing us to Wikipedia, as moreRead MoreBam 411 Human Resource Management Unit 1 Examination801 Words   |  4 PagesBAM 411 Human Resource Management Unit 1 Examination Follow Below Link to Download Tutorial https://homeworklance.com/downloads/bam-411-human-resource-management-unit-1-examination/ For More Information Visit Our Website ( https://homeworklance.com/ ) Email us At: Support@homeworklance.com or lancehomework@gmail.com 1. ________ plan training activities. †¢ Managers †¢ Training specialists †¢ Corporate teachers †¢ Job analysts 2. ________ organize the training opportunities forRead MoreHuman Resource Management : Btec Unit 212841 Words   |  12 Pagescolbourne college STUDENT COVER PAGE TERM PAPER STUDENT’S NAME: Tashornna Simpson STUDENT ID NUMBER:COL 1269 COURSE TITLE: Human Resource Management COURSE UNIT: BTEC Unit 21 RESEARCH TITLE: IN PARTIAL COMPLETION OF: DATE: December 19,2014 NAME OF LECTURER: Mr. Oneil Francis TABLE OF CONTENT TITLE Page Executive Summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreEssay about Unit 16 Human Resource Management in Business3182 Words   |  13 Pagesunit 16 Human Resource Management in Business Introduction In this assignment I will discuss the internal and external factors to consider when planning human resource requirements. I will also discuss how employee’s skills are identified and explain why human resource planning is important to a business. An organisation such as Apple may in the future look at different ways to widen their market by thinking of an idea that hasn’t been touched upon yet. If Apple decided to do so thenRead MoreBoeing Company1159 Words   |  5 PagesPaper One reason why so many organizations succeed and be able to sustain their long-term goals is their effective and efficient organizational ability. The organizing function of management involves the allocation of the company resources. When the management of the organization allocates its resources with strategic planning and execution in mind, the organization can successfully satisfy the requirements of both internal and external stakeholders. On the other hand, when an organizationRead MoreSummary of Human Resource Management1577 Words   |  7 Pagesvery important that human research management to transform from being primarily administrative and operational to strategic partner. The reason is it important is because the human resource department plays a crucial role in determining the culture of an organization. Human resources promote and implement policies and procedures. The key areas are hiring practices, compensation, management relations and employee conduct an d behavior. The decisions made by the human resources department will effectRead MoreCase Study : Strategic Human Resource Planning908 Words   |  4 PagesStrategic human resource planning has seen the organization adopt effective tactics to help get the best out of employees (Briscoe, Schuler, Tarique, 2012). Google engineers are given the freedom to innovate and develop their innovations. The management does a little oversight to make sure everything is flowing smoothly. The company’s success has been a result of effective strategic planning, which has seen it beat its main competitors Yahoo and Microsoft. Organizing Organizing comes after planningRead MoreThe Long Term Performance Of A Company1558 Words   |  7 Pagesdecisions and actions taken by the highest level of the organization to achieve the performance targets. In this context, the strategic management is defined, therefore, as that set of decisions and actions taken by management to assess the long term performance of a company. The world of organizations in the past few years is turning more and more attention to human resources, since the quality and skills of the latter are a real competitive advantage for companies operating in all sectors. In the lastRead MoreThe Role Of Human Resource Management And The Strategy Process1462 Words   |  6 Pagespaper will review the role of human resource management (HRM) in the strategy process. This will include the function of recruitment and training programs in HRM, the concept of strategic fit and how human resource management can lead to a competitive advantage. Also I will look at compensation and benefits, relevance to my workplace, and my personal reflection. The manner in which an organization’s personnel are managed has a tangible influence on the productivity of the employees, which

Tuesday, December 17, 2019

Critical Evaluation - 1465 Words

PY1101 – Writing in Psychology APA 6th Edition â€Å"HOW TO† GUIDE In Psychology, we use the formatting guidelines as set out in the Publication Manual of the American Psychological Association (APA), 6th Edition. This is a starter guide to the APA formatting guidelines. This guide is not all-inclusive, but will help get you started for your first assignment. Burton’s ‘An interactive approach to writing essays and research reports in Psychology’ is the best guide to help you with APA formatting and referencing. There are other resources online and in the library also. Setting up the Format You need to consider all aspects of the format of the document. The easiest thing to do is to adjust your ‘default’ settings in Microsoft†¦show more content†¦o Does the evidence support the argument? o Are the hypotheses proposed by the researchers appropriate? o Are the arguments made by the researchers weak? †¢ Examine the research methodology o Who were the participants in this study? o Does the research include a representative sample? o How were the participants recruited for this study? o How was the study conducted? †¢ Evaluate the results[1] o Are the results presented clearly? o Do the results support the hypotheses made by the researchers? o Are the results interpreted with insight? †¢ Analyse the conclusions/implications o Are the conclusions supported by the findings and other evidence? o Are the conclusions logical or are they beyond the scope of the study? Concluding paragraph: †¢ Synthesis of the findings form the critical evaluations. †¢ Draw a conclusions from the evidence. †¢ Provide recommendations for future research. References †¢ 1st Level Heading †¢ Starts on a new page †¢ Use APA style – no spaces between references, hanging indent format, alphabetical order (by leading author surname), authors’ initials only, no first names †¢ Only include references actually cited in the report but make sure that you include ALL sources cited in the report †¢ All sources MUST be cited in the text of the report where they are referred to †¢ Secondary citationsShow MoreRelatedEvaluation Of A Critical Thinking1968 Words   |  8 Pages2014 Total word count :1,946 Introduction Generally, critical thinking mentions to going on a subject matter extremely intensely that should aid to seize out genuine data concerning the enumerated subject. So, it can additionally be said that critical thinking is established on the assumption whereas precise believed, logic, believed or believed is grasped out. Cohen et al. (1996) gave the believed of critical thinking to tackle the subjects of tunnel vision and data bias delineatedRead MoreCritical Thinking and Evaluation of Sources1038 Words   |  5 PagesCritical Thinking and Evaluation of Sources Critical thinking is learning to think for yourself and to develop your own independent opinions, backed by sound reasoning and support. It is learning to drop the role of passive student and to assume the role of a self reliant thinker and researcher. Critical thinking enters into important decisions in your daily life and affects your growth process in school and work. The term critical thinking describes the deliberate thinking that helps you to decideRead MoreEssay about Critical Thinking: Evaluation1572 Words   |  7 PagesCritical Evaluation of an Academic Source Odetta Rodriguez Capella University Critical Evaluation of an Academic Source This paper is a summary of critical evaluation of the suitability of an article as an academic source. The title of the article is Critical Thinking: An Extended Definition. The author, Professor Ken Petress, analyzes various definitions of critical thinking and provides his definition of the concept as well. It is vitallyRead MoreSteps Of Critical Thinking : Identification, Decision Making, Evaluation, And Reflection1305 Words   |  6 Pages, if not most, have heard of the phrase â€Å"use your critical thinking skills† but probably never truly understood what that meant and what it entails. There are seven steps that are used in critical thinking: Identification, research, analysis, application, decision making, evaluation, and reflection. The first step in the critical thinking process is identification which means exactly what the first steps is: identifying the problem or issue. The second step is research which is researching what theRead MoreCritical Evaluation: M ark Twains The Damned Human Race Essay630 Words   |  3 PagesCritical Evaluation: Mark Twains The Damned Human Race At the turn of the 20th century, Mark Twain took on a mission to disprove Darwins theory that, through evolution; man has ascended from the lower animals. Mr. Twain believed that man actually de-evolved and are the lesser species - descending from the higher animals and spent many grueling months studying the subject. Whether this is a valid argument, seems to be one of opinion, as it is rumored that the author was struggling withRead MoreCritical Evaluation Essay1006 Words   |  5 PagesArrington 1 Karen Arrington English Katherine Oneil 22 July 2012 CRITICAL EVALUATION ESSAY Introduction In W.E.B. Du Bois’ â€Å"Of Mr. Booker T. Washington and Others,† Du Bois criticized Washington’s policy of racial accommodation and gradualism. Du Bois rejected the latter’s willingness to avoid messing with the racial issues andRead MoreE1 Critical Evaluation And Evaluation896 Words   |  4 Pages Evaluation E1: The Research Processes Initially, to ensure a practical and purposeful outcome I conducted an extensive reading of secondary sources on Google search through using broad search terms such as ‘Autism Spectrum Disorder’ and ‘Social Skills in Autism Spectrum Disorder’. The research process of literature review established that there were various sources that were relevant to my question. However, this introduced a challenge as several of these sources were not credible and or validRead Morecritical evaluation Essay852 Words   |  4 Pages Professor English 102 Critical Evaluation Essay: A Petition to the President of the United States The atomic bombs that were dropped on Japan in 1945 were not seen as a logical reaction to the war by everyone. Leo Szilard was a Hungarian physicist that was the first to conceive of the mechanics of the atomic bomb, and how it worked. He was fighting the use of these bombs on Japan, and trying to urge the President to reconsider the idea. Although he lost the argument overRead MoreThe Critical Evaluation Essay1084 Words   |  5 Pageslike for me to know before I read your essay? I want you to know that I tried my best to make sure the essay was legible and I hope I was able to stick to the guidelines of the assignments. The Critical Evaluation Essay Although the struggle for equality among the sexes has came a long way, the struggle continues today for many who will always be seen as inferior regardless of what they accomplish. Judith Sargent Murray’s, â€Å"On the Equality of theRead Morecritical evaluation essay764 Words   |  4 Pages English 102 Effectiveness in Writing September 18, 2014 Critical Evaluation Essay â€Å"Now We Can Begin† an essay by Crystal Eastman is a very powerful essay. Eastman makes the point know in her essay that an honest and true feminist no matter where she stands in the movement she will see to the woman’s fight with strength and courage and how it   matters in the future and as well as its difference in its approach for the workers fight for industrial freedom. Eastman state â€Å"In fighting for the right

Sunday, December 8, 2019

Customer Focus - Service Focus and IT Focus

Question: Discuss about the Customer Focus, Service Focus and IT Focus. Answer: Introduction For a business to prosper, customer focus, service focus, and IT focus must be put into consideration. Customer focus is the direction in which you do your things to impress the customer. The customer is always right and therefore organizations should put into consideration complains made by the customers. When delivering services you should ensure that you work as per the customers standard so that the customer can be happy with your service. For this service to be implemented smoothly there should be the use of modern technology like online communication, 24 hours service for the customers and also receiving money through modern payment like visa cards and mobile money payment (Bhatt, 2010). Customer and service focus There are 2 different types of customers this is the internal customers and the external customers. Internal customers are persons who purchase the firms products yet they are the composition of the staff while external customers are institutions, companies or individuals who purchase the companys products yet they do not hold any shares of the company (Wilson, et al, 2012). For the company to prosper, they must consider their customers as the first priority. They should understand what best suit their customers and they should understand the amount of product which will best suit their customers. When less product is produced, there will be insufficient stock for the customers meaning they will shift for the alternative while when more are produced, there will be bulk resulting in wasting. The quality of goods also matters. Producing goods of high quality will ensure there is a good customer satisfaction hence greeting a good rapport with your customers. In your business, you should ensure that the customers are satisfied (Gronroos, 2011). Customer satisfaction is more of the feeling or attitude. It is not an objective statistics. When you deliver a quality good to the customer or the service you have offered is sufficient and the customer is happy about it, then the customer will pay promptly. When the payment is sufficient, the cash flow will improve in the organization and these customers will increase in number, the customers will occasionally check in and they will purchase more. When working on customer satisfaction, you should consider both the internal and the external customers. The service you offer to your customers should be more lucrative than your competitors. When you want to determine whether your customers are happy with the quality of goods and services you offer to them, you should not just look on the product alone, you should also determine the quality by the level of services connected with the product these services include; Packaging- packaging will enable your product to attract more customers Timely and accurate delivery/shipping- when the product is being taken to the customer, you should ensure it is received as at the agreed time. This built trust and confident hence the customer will always prefer your service (Tallon, 2008). The quality of the company is determined by the customers to define in terms of overall experience with the company so nothing should be neglected. In case the company offers goods and services that do not satisfy the need of the customer, the customer will defect. When a customer defects it means the customer has stopped hiring the service of the company or the customer no longer purchase the goods from the company. Losing a customer is a big downfall of the company while retaining the customer is a big benefit of the company. When you lose a potential customer, it will mean that your competitor has gained. Therefore, when the customer back out it is a threat to the organization these can happen when there is the poor quality of product or poor after sale service. On the other hand maintaining a customer is an advantage to the organization (Chaffey White, 2010). In the service sector, employee- customer satisfaction determines whether the customer will defect or the customer will stay. These services include nursing, airplane attendant among others. A Proper relationship with the customer means that the customer will stay whereas poor coordination means that the customer will defect and this will cause the company in their profit. These services are crucial since they involve face-face interaction. The main reason for the customer focus is to gain productivity in the public sector and to achieve profit in the private sector. Something which is confirmed is the relationship between customer and retention and profit (Gulati Oldroyd, 2005). When there is a good human resource management then there is good employee retention. Employee retention can also be beefed by organizing development methods such as team empowerment, building, and job development. When an employee is satisfied with the job condition he will not aim to walk away but when the conditions are poor, the employee will walk away. Employee satisfaction also relates to external services and customer satisfaction. Customers satisfaction are being driven by two basic ways this is the development key indicators or collect data regarding the perception of quality received by the customers. The key indicators for physical products may include; aesthetics, adaptability reliability, usability and functionality while major indicators for service are: communication skills, willingness to listen to customers, appearance of the physical facilities, responsiveness to requests, billing process, the safety of the service and courteousness of the employee (Lagrosen, 2001). To meet the level of services your business needs, customer focused quality management should be an essential part of your IT. IT is linked with giving out an ever-increasing line of product and services to the business. The quality of product and services must be maintained many best practices should aim at advancing the quality of these services and products offered by the IT. They are important quality management system. Some of the best quality management systems that every best practice should follow is; (Tallon, 2008). The first principal of quality management is to be customer focus. IT is used by many customers both the external and the internal customers and this customer use different products and they have different needs so for the needs to be achieved and the customer to be satisfied, the IT must be developed to meet the needs of every one failure to do this, customers will defect and employees will leave since their interests will not be catered for. There are four areas that should be understood while developing IT for the organization. The customer current needs, future needs should meet its requirement and should strive to surpass the quality this customer needs (Bhatt, 2010). The first area you should identify all of your products and services. This can be done by creating a catalog. In IT this catalogs should be simplified to cater for every sector. The second step is to identify all the customers who use your products and services either internal or external. Some services are used by everyone so through IT you can include them in the network infrastructure The third step is to determine the customer requirement. This is a key product of quality management and customer focus. It can be achieved through IT and the best way to achieve it is by asking customers questions and applying to their questions as per their needs. Finally, after understanding the need of your customers, you have identified your products then the final step is on the delivery of this products. To give customers what they want, you need to meet the customers expectations or you perform more than what the customer is expecting. An IT department should do not less than meet the expectation of every customer. They should strive to exceed the expectation of each customer. The IT should also be flexible and should update product and services provided by the change in the need (Lagrosen, 2001). For a good IT in the organization, it has to have: Strategic vision: a good IT in a business must have strategic goals. These strategic goals should be long term, near term, and short term. Success criteria must be clearly defined and routinely reviewed. Vision translation: the strategic vision should be presented to the IT staffs and they should work hand in hand with other departments to achieve that. Strategic frame work: This should enlighten how the IT is prepared to tackle the strategies planned by the organization (Chaffey White, 2010). Conclusion Customer focus, service focus, and IT focus is an essential measure for any business to perform. For your business to be of the top class, you must ensure that your customers are happy and satisfied. When your customers are happy, they refer doing business with you and they can also refer other people to you. When this is done, you will increase the cash hence increased profit, on the other hand, IT is a basic concept in todays organizations. Organizations should employ modern technologies to ensure they a bid by customers need and also they compete favorably with their competitors (Jones, 2010). Reference list Bhatt, G. D., Emdad, A. F. (2010). An empirical examination of the relationship between information technology (IT) infrastructure, customer focus, and business advantages. Journal of Systems and Information Technology, 12(1), 4-16. Chaffey, D., White, G. (2010). Business information management: improving performance using information systems. Pearson Education. Grnroos, C. (2011). A service perspective on business relationships: The value creation, interaction, and marketing interface. Industrial marketing management, 40(2), 240-247. Gulati, R., Oldroyd, J. B. (2005). The quest for customer focus. Harvard Business Review, 83(4), 92-101. Jones, G. R. (2010). Organizational theory, design, and change. Upper Saddle River: Pearson. Kohli, R., Grover, V. (2008). Business value of IT: An essay on expanding research directions to keep up with the times. Journal of the association for information systems, 9(1), 23. Lagrosen, S. (2001). Strengthening the weakest link of TQM-from customer focus to customer understanding. The TQM Magazine, 13(5), 348-354. Tallon, P. P. (2008). Inside the adaptive enterprise: an information technology capabilities perspective on business process agility. Information Technology and Management, 9(1), 21-36. Wilson, A., Zeithaml, V. A., Bitner, M. J., Gremler, D. D. (2012). Services marketing: Integrating customer focus across the firm. McGraw-Hill.

Sunday, December 1, 2019

Why We Can’t Wait an Example by

Why We Can’t Wait Introduction In the early 1960s, the United States was a land of opportunity for the white majority and deprivation and discrimination for the African-American minority. Led by Martin Luther King, the Civil Rights movement at this time reached its apex, as evidenced by Kings pivotal book Why We Cant Wait, a combination social commentary and call to action. This research will focus on several facets of Kings philosophy and this highly influential book itself. Need essay sample on "Why We Cant Wait" topic? We will write a custom essay sample specifically for you Proceed University Students Very Often Tell EssayLab professionals: Who wants to write assignment for me? Essay writers advise: Essay Help Provided Here With Beneficial Facilities! Original Essays For Sale Write A Paper Essay Writing Service Write My Essay Online Reviews How the Author Develops and Supports the Arguments Made in the Works Title The title of Kings book, Why We Cant Wait, in fact is presented within the book as both an argument and a call to action. King develops and supports these assertions through the citation of several pivotal events in the Civil Rights movement which not only showed that progress was being made, but also that there was much more work to be done. Chief among these are the passage of significant Civil Rights legislation by President John F. Kennedy as well as the massive success of a march on the national capitol of Washington DC, led by King and attended by hundreds of thousands of African-Americans in search of equality in a nation which up to that point did little to accept minorities as equals (King, 1965). Why Society So Violently Resisted the Civil Rights Movement Society as a whole was so violently against the Civil Rights movement for a variety of reasons. At the core of the opposition was the inherited racism and prejudice that was predominant in many American communities at the time when Martin Luther Kings crusade was at its strongest. Additionally, for the white majority, the uprising of a new class of people who would demand equal access to the assets of society- good paying jobs, social programs, equal housing as a few quick examples-seemed to threaten the monopoly that whites held on all of the best that society had to offer. Therefore, a combination of hatred and greed led to violent opposition in this case. Remedies Proposed by King In Why We Cant Wait, Martin Luther King did not advocate a violent overthrow of the white majority, as many falsely believe and claim; rather, he proposed a sweeping system of reimbursement for African-Americans due to the discrimination and harm that they suffered for centuries before Kings movement, as well as a system of comprehensive government programs to help African-Americans to gain the economic viability, social equality, and advancement opportunity that the majority had received in America since the days when the colonies were established on the North American continent (King, 1965). The idea of non-violence needs to be discussed in more detail, as it forms the backbone of Why We Cant Wait. King speaks at length in the book about not taking the quick path of violence against the majority as a source of cheap revenge, but rather to use an intelligent, civilized system of organized protest to make valid points. One of the tools which King was a master at using was the organized boycott; for example, boycotts of the Birmingham, Alabama bus system on the part of African-Americans quickly led to the relaxation of segregated seating on those buses, which in itself represented a huge milestone for the Civil Rights movement. Conclusion: How Far Have We Actually Come? On January 20, 2009, a huge milestone in the Civil Rights movement, and the fruition of the dreams for which Martin Luther King gave his life was realized when the United States of America inaugurated Barack Obama, the nations first African-American president. While this is truly a momentous milestone for the quest for equality, the question remains as to exactly how far the Civil Rights movement has come as a whole in the decades since Martin Luther King wrote, spoke and advocated for the cause of equality. In the present day, even in light of an African-American holding what many consider to be the most powerful position in the world, America is still a land where ones racial/financial standing dictates how they are treated in regard to education, access to social programs, employment and more. The proof of this is proliferation of degraded urban areas where minorities are forced to live and go to school, as well as the lack of employment opportunities in those communities. Moreover, the typical minority neighborhood, in addition to the blight and poverty, is infested with the deadly combination of crime and violence, fueled in large part to the purchase and sale of illegal drugs. While many would say that it is the responsibility of minorities to pull themselves up by their own proverbial boot straps, the blind eye of the government, law enforcement and corporate America makes it very difficult for this to take place. Therefore, in conclusion, what needs to be understood is that the w ork of Martin Luther King needs to continue. Works Cited King, Jr., Martin Luther (1964). Why We Cant Wait. New York: Signet Books